How does NPC keep track of everyone?

[justgo_withit]

See, I saw this as that sort of trying-and-failing-to-be-tactful, uncommitted sort of "oh, yeah, just a random question here..." because she wants to get the girl in trouble. Or maybe the people I work with with whom this is extremely common ("Hey, manager, it's just one coupon per customer per day, right? Just double checking. Cause, (girl most employees don't like) just let a woman use like 6 and I wanted to double check and see if I could") need to take a class in being sneaky. I feel like if this girl had given up her letters in a non-negative way (like couldn't afford it, or...actually I can't think of another non-problem reason to give up your letters, help?) OP wouldn't have used the term terminated. Terminating people is serious business (unless other GLOs use the term to mean left in general?).