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I had a coworker who just had a not-so-great experience with them as well. And we are both big Coach fans!
She's had a leather makeup case for a while and the lining inside had separated from the leather near the top zipper. She took it to the Coach store, laid out $20 for them to ship it out for repairs, only to find that they couldn't do anything for it. Really? She bitched enough that they gave her a 40% coupon towards her next purchase.
Side note: I was going to see my fabulous shoemaker the next weekend to repair my favorite stiletto t-straps, took her makeup bag at the off chance he might be able to do something about it. Five minutes later, the lining was fixed free of charge with a little leather glue.
Ridiculous.
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Alpha Epsilon Phi
SINCE 1909, EVERLASTING FRIENDSHIPS
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