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I've never had that happen at ULTA before. I've had it happen at a number of stores before though and they've always been accomodating to me. Most recently it happened at Michael's. There was a big sign in front of the items that said $5.99. It rang up as $8.99. I explained to the cashier that there was a sign marking the sale price. She went back and checked it out. She said that they had accidentally left the sign up from the day before but she would give me the sale price anyway. That's how it should work! I'm surprised that ULTA was so adament about not giving you the sale price - especially when the difference was only $1.60. It doesn't seem like a big enough deal to lose a customer over and possibly incur a huge fine.
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ZTA
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