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Good for them - when I worked in Consumer Relations back in the day we did develop a list of customers that were "cut-loose" or even blocked from calling the call centre because of their constant harassment and completely facetious complaints... ultimately it came down to the simple economic fact that these 'uber-troublesome' customers were negatively impacting customer service by eating up so much time and resources, time and resources that should have been going to customers with legitimate concerns or questions.
Funny thing was that some of these troublsome twits developed such a terrible reputation that even the compitetion refused to deal with them (and between Unilever and P&G that made up a huge block of the market).
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