Quote:
Originally Posted by Kevin
CJ, unfortunately, though you think an apology might be warranted, place that in context here. Mom is suing the company... so you would expect the company to just apologize and ADMIT guilt?
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they probably should have admitted they made a mistake when the mother wrote to the company three times, once with a certified letter. Perhaps they could have at least responded to her before she had to file the complaint (which, from what i've gathered, isn't a lawsuit).
I can see how some numb-nuts at the store made the mistake of not understanding the need for the accomodation, but when the corporate offices refuse to even respond to a simple complaint, that probably would have made me angrier. It doesn't sound like the family was ever after monetary compensation, just a simple apology and a promise that they would re-evaluate their policies, or a least train their employees better.
but it is pretty amazing that Abercrombie has dragged this out, they should have settled and been happy with the child's medical records as proof that she was autistic, and left it at that. instead, they are appealing a $115,000 decision, which is not very much to them. they may not know their own policies, but they seem to be consistent at knowing how to be jerks.
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