Never Shop at Ashley Furniture

[ZTAngel]

Horrible company with horrible customer service. This is a long story so bear with me.

My fiance and I purchased bedroom furniture on Feb. 10 and were told that it would be delivered on Feb. 17. I was told that I would receive a confirmation call on the 15th. When I didn't get the confirmation call, I called the store to find out what was going on. Turns out that the dumb sales associate accidentally put the delivery date as Saturday, March 17 instead of Saturday, February 17. The worst part is that my fiance and me had already given our bedroom furniture to the Salvation Army. Thank goodness we have an extra room with an extra bed or else I'd be REALLY mad. Anyway, Ashley Furniture promised to deliver the furniture on Feb. 24.

They delivered furniture on the 24th but our headboard was still on back order. Unfortunately, the bed can't be put together without the headboard so the bed is essentially useless right now. They promised to have the headboard delivered on March 3 and that my confirmation call would come on the 1st.

Once again, I received no confirmation call so I called the store. The headboard had been back ordered, again. They promised and swore up and down that they would deliver the headboard on March 10. I even got my confirmation call yesterday!!

But then I got a call today. The headboard has been back ordered once again and they won't be delivering until next week. I'm furious. Every time I ask to speak with a manager, they tell me, "We don't have any managers in the store right now." I said to the girl today, "So, you're telling me that basically the employees are running the show with no supervision?" She said yes. I called back the store and threatened with consumer affairs. Suddenly, they were able to find the "office manager". Interesting. She didn't have an explanation for why things got back ordered. She told me that they would credit my delivery fee and give me a $100 gift certificate. So, basically, they're telling me that I have to shop in their stores again since I now have a $100 gift card. My goal was to NEVER shop there again.

I am so angry right now. I just know that they'll probably give me the same BS next week and tell me that my furniture has been back ordered. I have asked several times to speak with a manager or for the district manager's name. They keep passing the buck or pretend that they don't know the district manager's name.

Is there anything I can do??? I don't want to have to get an attorney involved but I feel like it's the only way to hold Ashley Furniture to their promise.