Quote:
Originally Posted by PeppyGPhiB
This. One thing Starbucks and Nordstrom both tell their employees is that they have a right to be treated with respect. They do not expect employees to put up with abusive customers.
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The university I used to work for has a special extension to which abusive callers can be transferred. After asking the caller to stop shouting/swearing/etc, the employees can transfer them to the line if the behavior persists. That extension offers a recorded message saying that university employees are not required to entertain abusive callers and asks the caller to phone back when they are ready to speak in a polite manner.
The extension was X-4355........................