I've talked to my FA, my CA, my AF, and the ELC. I hesitate to talk to the AED, because she's on maternity leave, and I really dont know where to go from there.....
If your FA or CA are unwilling-----and they may not have all the data they need to do it-------you will have to call HQ yourself. You need to have all the records and information when you call. They expect to get calls from chapters from time to time, it's not a bad thing to have to call sometimes to get things resolved.
It's unfortunate that billing runs behind but it happens. And also that it's a fact of life that they won't reimburse something that hasn't been documented or submitted the way they want. Yes, I realise you sent it late because you weren't billed but that's over, move on. You will have to ask what funds were in your chapter's account that were eligible for reimbursement. Were all past payments submitted completely? Sometimes the funds you receive come from a year or two back.
It is possible that they might defer or credit your fall or next spring's payment if the records show that everything is up to date-----but it probably will only happen if you talk to them by phone and explain again. But before you do, you have to get a grip. You will have to discuss things calmly or they will only hear the manner and way you speak and not listen to the content.
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