that makes me think of when i worked at starbucks. every few months, we would have 'secret shoppers'. they come in and watch our every move, how we treat customers, how long we take to make orders, etc. they even ask us a questions about products that we better have an answer for. it was so frustrating, cause we would never know when they were in the store. one day, we would get an evaluation in the mail, so that is how we know.
Yeah I have nver heard of any start up fee. . sound like someone is just setting up as a middleman. Good idea.
A lot ofthe times though you aren't picking on someone, you are just seeing if they offer you the dinner specials correctly or greet you properly etc.
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Originally posted by honeychile I've known some mystery shoppers and ghost riders (on airliners). None of them have ever had to pay a fee to get involved in this, though.
Btw, you may think this is easy money, but it does take a special talent to do this. You are usually told upfront which salesperson or flight attendant is a problem, and you must make their life hell to see if they'll break. Your report will probably cost someone their job - which they may not deserve!
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