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I have a Sony VAIO and after about 4 months, the 6, the _- and the delete keys all stopped working totally. After hours on the phone with tech support, they insisted it was a software problem (NOT) and had me re-install it to the original software and it still didn't help, but they still insisted there was no hardware problem. I got nowhere with them and finally just found work arounds. I don't use it much now, because it's just too much of a pain.
Dell Tech Support... I make a few calls a year to Dell and have always had great tech support with them, although I am working with the corporate side and not the home side, because I'm doing it for work. We've had some hardware problems with a handful of them, but for the most part, they're very good. Buy the onsite next day warranty for sure. For those who complain about a laptop dying after 3 years.. I wouldn't expect one that is heavily used to last longer than 3 years. There's a reason that warranties are offered for 3 years and no more. Laptops are very delicate inside. The cables inside them are easy to tear, the parts in them are so small and to have these mega fast (very hot) processors in such a small space makes them get hot quickly which takes it's toll on the other components too. Don't EVER use a laptop on a soft surface. This is why they call them notebooks now and not laptops. The area where the fan blows out cannot be blocked at ALL. An overheated processor will wreak havoc on the poor lil laptop.
My 2 cents!
Dee
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