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Keep in mind that the group in question has very little actual staff working for it . I think it's like 3 paid staff members, the rest are ALL volunteers. There are no chapter development consultants or anything of the like. Once it's actual a "real" chapter, there's a system of districts and regions that have a chain ladder of volunteers for you to work with.
From my experiences, communication can be difficult with the IHQ of this group, both in getting back to you and in disseminating important information to you. My chapter has had some rather bad experiences with them this semester. Persistance is key, but at the same time, you're not in the place that you want to annoy anyone.
Also, the person at IHQ that you're speaking of having worked with before (at least the person that i'm thinking you mean), is no longer employed there, and i don't believe her position has been filled yet..
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