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Adpiucf-
I hear your pain. I would first find out what percentage of the NM class had that chapter as their #1 choice. If the majority of women didn't have it as their #1 choice, ask them why without the other members around to keep it confidential. Don't dwell on the negatives, but ask them what would have made it their #1 choice and how they could change this for the future, this will give them a sense of empowerment over their sorority's future.
If the problem isn't an issue of the chapter being a #2 or #3 choice, you could ask them to fill out anonymous surveys about their likes and dislikes -- tell them you want to work with them to make them as happy as possible. Have older members get involved to remind them of why it's good to stick around. Good luck. I know retention can be very difficult.
Often times new members really don't feel much unity within their class, so they don't see much point in sticking around. Organize fun, girly events such as shopping trips or a makeover day. Most sorority women don't mind these kind of activities and it gives them a chance to bond.
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