Quote:
Originally posted by KappaTarzan
SPRINT PCS SUCKS
i worked for them for a year, and they trained us not in how to deal with customer service issues, but how to dodge them and send the customer elsewhere, only to get dodged again.. they charge for EVERYTHING including calling customer care (which you have to do cuz we won't help you in the store- if we do, we get in trouble). the new 3g network is very unreliable.. and the phones break very easily unless they are Sanyo or some Samsungs. it it was rare i didn't see problems with new customers...
www.sprintpcs-sucks.org
don't go to pcs.
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That's actually the way most of these companies work. I'll tell you that I've actually never had a problem with customer care on Sprint. They have always been fairly professional. They *do* sometimes give people a bit of the 'ol run around but it usually gets handled when I send them into the actual Sprint Service Center.
Personally I had a problem a few weeks ago with Sprint. I have a web service that sends me the scores to certain football games. The service went haywire and started sending me about 50 pages every time one of the teams scored. Sprint credited my bill for something that wasn't even their fault!
I'm not calling you a liar but I don't think that your story is ENTIRELY accurate.
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