Out of curiosity (not argument), is this still true if neither one knows her personally?
It's always better to have personal recs. I can't say what any given chapter at any given school will do with a non personal one. I would never write a totally unknown rec. I always get the information from someone I trust and so state on the rec. Otherwise I decline to do one or make it "information only" which is not a real rec with us.
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