A week or so ago, I ordered a square mousepad that looked like this, which cost (before shipping) $12.95:
http://www.mcssl.com/store/checkitou...48c5f5e68b839e
After charging me almost $19, Greekgear sent me a circular mousepad that looked like this, which cost (before shipping) $9.75:
http://www.greekgear.com/2008pm.html
When I emailed "Betty" in Customer Service to complain, I was told that they had run out of the (more expensive) square mousepads so, they had sent me the (less expensive) round mousepad-even though they still charged me for the more expensive one...without contacting me beforehand to see if this was acceptable. She then proceeded to tell me that I could be charged only "half-price" if I chose to keep the round one...AFTER I had sent her the email stating I was unhappy with my purchase.
This is the message I received after telling her I was unhappy with them sending me the wrong mousepad, for which I was charged more money:
"I am sorry that you did not receive what you ordered, the mouse pad ordered
is actually out of stock and has been discontinued by our supplier. That is
why we sent the round mouse pad. I understand that you are not happy with
the one that was sent, would you like to keep this one for half price?"
I told her I wanted a full refund. She told me I could get one. When I called to ask her if they would be refunding me EVERYTHING to include the shipping charges, she rudely stated, "That's part of the entire cost." She acted as if I was inconveniencing her, even though they charged me EXTRA for an item I didn't want. They have horrible customer service and this is not the first time I have dealt with them messing up orders. I figured I would let it go and continue to use them-in hopes they woulnd't always screw things up. Be careful what you buy with them. I ended up finding the proper mousepad, elsewhere and ordered it.
Greekgear.com will no longer be getting my business.
Hybrid Mode
