Bridesmaids Dresses/Groomsman Attire etc.

[PeppyGPhiB]

I am soooooooo pissed right now. The dress boutique - The New Image, in Thomasville, GA - says the manufacturer cannot ship the dress until 10/14 at the earliest...for my 10/16 wedding. So, too late.

The only solution they're offering is to 1. Get our money back; or 2. Have fabric shipped from the manufacturer to arrive Monday, at which time a local tailor can make a dress for my bridesmaid. But even in that case they aren't giving a full refund. We are going with option 2 for now, but you can bet we are going to get our money back. I don't think the Jim Hjelm folks would be happy to hear that one of their retailers has offered to make a copy of their dress.

Again, none of us believe that the store ordered the dress when it was supposed to have. If any of you can track down a phone number for Jim Hjelm corporate, I'd love it. I've tried looking but haven't been able to find the right number.

ETA: Found a customer service number, but they can't disclose order info. due to contracts they sign with retailers. But the rep told me, "I'll just say this...there's no reason why the dress would take that long. It would not take that long to get one of our dresses."

[PeppyGPhiB]

Originally Posted by PeppyGPhiB

I am soooooooo pissed right now. The dress boutique - The New Image, in Thomasville, GA - says the manufacturer cannot ship the dress until 10/14 at the earliest...for my 10/16 wedding. So, too late.

The only solution they're offering is to 1. Get our money back; or 2. Have fabric shipped from the manufacturer to arrive Monday, at which time a local tailor can make a dress for my bridesmaid. But even in that case they aren't giving a full refund. We are going with option 2 for now, but you can bet we are going to get our money back. I don't think the Jim Hjelm folks would be happy to hear that one of their retailers has offered to make a copy of their dress.

Again, none of us believe that the store ordered the dress when it was supposed to have. If any of you can track down a phone number for Jim Hjelm corporate, I'd love it. I've tried looking but haven't been able to find the right number.

ETA: Found a customer service number, but they can't disclose order info. due to contracts they sign with retailers. But the rep told me, "I'll just say this...there's no reason why the dress would take that long. It would not take that long to get one of our dresses."

Update!

Wedding was on October 16 and all of my ladies looked beautiful. Was it because this MIA dress came in? No. It was because my bridesmaid was able to get David's Bridal to find a dress in the same fabric and nearly same color in her size at one of their stores in NY. They shipped it to her overnight, and when she put it on along with the rest of my bridesmaids, you couldn't even tell it was a different designer or color! I can't believe I'm saying it, but DAVID'S BRIDAL TO THE RESCUE!

[carnation]

Originally Posted by PeppyGPhiB

Update!

Wedding was on October 16 and all of my ladies looked beautiful. Was it because this MIA dress came in? No. It was because my bridesmaid was able to get David's Bridal to find a dress in the same fabric and nearly same color in her size at one of their stores in NY. They shipped it to her overnight, and when she put it on along with the rest of my bridesmaids, you couldn't even tell it was a different designer or color! I can't believe I'm saying it, but DAVID'S BRIDAL TO THE RESCUE!

Congratulations!

What did you do about the "fail" store?

[PeppyGPhiB]

Originally Posted by carnation

Congratulations!

What did you do about the "fail" store?

I can't remember if I told you guys, but the J. Hjelm folks actually responded to my note on Facebook and they wanted to know all about what went down. They were not pleased to hear that one of their retailers was ruining their reputation and, to top it off, was planning to make a copy of their dress with the fabric they sent. They told me they had contacted their regional sales rep, who in turn had contacted the store. They haven't given me an update, but the next day my sister-in-law's money was refunded to her card.

Needless to say, I recommend avoiding that bridal boutique in southern Georgia, ladies!

I'm waiting to get the disc of photos now, but when I do, I'll see if I can post a few without invading anyone's privacy