GreekClothing.com and reputation

APhi4Ever · #1 09-24-2009, 12:24 PM

Has anyone else used GreekClothing.com? They are horrible about getting orders out in the time frame you ordered them. I placed an order on July 29, 2009 and did not receive my merchandise until the first week of September! I paid for priority shipping. I contacted the individual that confirmed my order once I placed it, emailed the company address and called and left a message and I never got any reply from them. I received my merchandise which was just as I had ordered but the correspondence with the company and delivery was horrible. They advertise great specials but I would not trust them. What if you ordered your bid day shirts through them and did not get them until way after bid day, that would be pathetic. I would not recommend them to anyone!

Senusret I · #2 09-24-2009, 12:34 PM

I've used them. I liked them. I always got my stuff on time. It's pretty strange and unfortunate that your things were late. Is it possible that mid summer is a high-volume time for Greek companies? (early rush for several schools?)

APhi4Ever · #3 09-24-2009, 03:22 PM

Possibly? However, not getting in touch with me after I contacted them several times was not a good thing either. Especially when the website specifically says that if you leave a message, they will get back to you within a day or two. I never heard back from them. I understand recruitment is a busy season, however, they should have put a disclaimer saying "Due to the high volume of orders during recruitment season, we cannot guarantee such and such will be delivered in a timely manner" or something like that.

littleowl33 · #4 09-24-2009, 04:45 PM

APhi, I agree that that's not ok. But I've always been happy in my transactions with them. We've done a lot of large-volume stitched letter orders and they've come pretty quickly. This fall I placed an order for 16 jerseys on September 1st and requested delivery by the 17th, but didn't pay any extra fee or anything. I never heard from them, so I emailed them asking when the shirts would arrive. They emailed back within a few days with an approximate date, and the shirts arrived on the 18th. I thought that was acceptable.

amanda6035 · #5 09-25-2009, 07:33 PM

It's funny that you posted this, because I placed an order a few weeks ago, and was sent a UPS tracking number on 9/17, with an expected delivery date of 9/21. There's no tracking info in the system. I emailed them on wednesday and tried calling today and got a voicemail box is full message. I emailed them again after that and said if they didnt call me back soon I was going to dispute the charges with my CC company.

Irritates me....I've not had trouble with them until now.

pshsx1 · #6 09-25-2009, 09:40 PM

Usually, when anyone orders at my school, they take forever to ship. The clothing always looks great, but it isn't actually shipped until like 4 weeks after I place the order.. and then it takes a week on top of that.

bostongreek · #7 09-26-2009, 12:31 PM

I had a horrible experience with them last year and very nearly didn't get my littles' gifts in time for bid day. When I called, the dude was rude and when I asked why their production time takes so much longer than somethinggreek (who has wonderful customer service and got my order to me in a reasonable amount of time) he said that maybe I should just go there instead and they didn't want me as a customer. Seriously.

Before we hung up, I told him that I would be telling every greek I know how I was treated and they shipped my order the very next day. Hah.

Senusret I · #8 09-26-2009, 01:05 PM

So...... my order from them came in this week and on one of my shirts, the lettering was crooked AND off-center.

WTF! Is this how I am repaid for my loyalty? LOL

I emailed customer service and haven't heard back yet.

*sharpening my Hattori Hanzo steel*

aak4937 · #9 09-27-2009, 11:55 AM

Oh my goodness! Don't even get me started on greekclothing.com...I ordered $210 worth of merchandise on April 20, 2009...Guess what? I STILL have not received it, I have only received one thing out of the order and it is September 27th! It has been over 5 months...that is ridiculous! I have probably sent them about 30-35 e-mails over the 5 months asking when my merchandise is going to be sent and they never reply, their phone number doesn't work it always goes to voicemail which is usually full so you can't leave a message anyway. I could go on and on about this experiance but it would take forever. I will NEVER order from them ever again, I want a refund or my merchandise. I have even filed a complaint with the BBB that greekclothing.com never responded to...it sucks...

BXCGumbo · #10 10-05-2009, 10:36 AM

I hate Greekclothing.com!!!! I have ordered from them before and they over charged me by $300.00. I decided to give them a second chance and I ordered something Sept.4 and I recieved and email from UPS saying that I would get my package on the 22nd and I never did.. I'm telling my whole greek community to never order from them!

baci · #11 10-05-2009, 01:21 PM

Yikes!

So, who do you all recommend for great quality and service now?

amanda6035 · #12 10-05-2009, 02:12 PM

I still havent received my order. I did finally get an email back from them, but it was very shady, and vague:

Quote:

We print out labels when the order is close to completion. Rest assured that the tracking # is valid and your package will be making progress any day now. We are very sorry for the delays and any confusion caused. It's just a very busy time of year right now. Thank you for your patience.

Have a Great Day,

Greekclothing.com
866-GREEK-99

WTF? Yeah, I know it's a busy time of year, but you shouldnt send email notifications with UPS tracking details that say 'your item will ship on 9/17 and be delivered on 9/21', if that's not the case!

I'm not sure who I'll order from now. This makes me sad, because they were my favorite.

Senusret I · #13 10-05-2009, 02:16 PM

I haven't received ANY notice regarding an exchange, either.

This is bad.

Amanda, prior to greekclothing/greekave, I got stuff done at greeknation.com.

fastlane · #14 11-12-2009, 10:26 AM

I have had some bad experiences with them too. Verrrrry slow. You can trying reporting them to your nationals or greeklicensing.com. Report to the BBB doesn't really do anything.

littleowl33 · #15 11-12-2009, 01:19 PM

I don't know what's up with them right now. I've never had a problem until this fall. I put in an order the very beginning of October for a bunch of hoodies and one "budget tee", since it was discounted after I bought so much stuff. In the last week of October I had heard nothing, so I sent them an email. No response, but I got the hoodies about a week later. They were shipped to the right address, but the name was totally wrong... weird. I'm also pretty sure they used light blue sweatshirts instead of carolina blue, but I was just happy to get SOMETHING.

Anyway, the tee wasn't included. I sent them another email with the invoice attached, asking for my shirt. I still have heard nothing, and it's been about 2 weeks (and almost 6 weeks since the order was placed). I called them, but no one picked up and the machine said they're no longer taking phone inquiries and that you HAVE to send them an email, which they'll respond to within a day or two.

So... not sure what to do. They're cheap and the quality is good, but the customer service is atrocious.