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I've had a bad experience with them as well - not the actual photographer (who was a very nice guy) but with their customer service. They've had me waiting all summer for our composite and they never return your calls but instead when you call back again they say "Oh, I was just about to call you."
I think the biggest problem is that they have a monopoly on the industry. They think they can get away with it because who else are we supposed to go to? Everyone else I've looked at has been way more expensive, and for a lot of smaller chapters you can't allot too much money to pictures. What's the cost of preserving your chapter history?
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"Delta Chi is not a weekend or once-a-year affair but a lifelong opportunity and privilege"
- Albert Sullard Barnes
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