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Originally Posted by deepimpact2
I'm puzzled as to why people think that if an employee had been caught doing this, that they would have punished. There have been numerous incidents that have been traced back to employees and nothing was ever really done. For example, I have done some research to find out what happened with that employee involved in that incident where the word "n*^&%#" was written on a customer's return receipt. From what I know, they found out who it was, but never fired that individual. They just waited for everything to die down, and business resumed as usual. That's typically what happens in there types of situations.
Also, I think based on the rep's attitude alone on the Joyner show, there is more to the story. I still don't understand why he wasn't more apologetic. He was VERY nasty when he was on there. He certainly was quick to pass the buck however. A little too quick. Like I said, he was counting on the notion that people don't know the layout of the store.
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Originally Posted by deepimpact2
You raised a good point about stores and cameras. I'm sure that store has cameras. Why didn't they at least LOOK at the cameras to see what occurred?
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As someone else stated, that whole innocent till proven guilty. And some things are done behind closed doors and are NOT your business. If I fire one of my employees and a customer asks about it, I am not allowed to say "Yeah we fired her". It's the same if someone calls for a reference for a future employee. You are legally not allowed to say "yes this person was a horrible employee do not hire them".
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Originally Posted by DrPhil
*versus the notion that everyone looks like some animal and some people of every race and ethnicity resemble primates 
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I kinda think Bush looks like a monkey...
If this does blow up, and B&N takes a hit, I wonder if there will be any claim to defamation.