Racist Barnes and Noble Display

[texas*princess]

Originally Posted by deepimpact2

How is it a hoax and a set up?

Someone would have seen a customer going into that area. They don't make a habit of allowing customers into that area. Besides, as I said, the owner's obvious attitude the other day says it all.

I don't know how B&N is staffed in your area, but at every single B&N store I've been to here in the metroplex (and there are a ton), B&N tends to be pretty lean when it comes to staff on the floor.

There is one... MAYBE two cashiers, but they usually have to call up the second person via their intercom if the line gets long, and their employees are VERY scarce around the store. I'm lucky to find one person working there who is randomly walking around to get help finding a specific title.

Even if there are 4 or 5 people on the floor during every shift, it's not like they have the kind of bandwidth to stand guard at every display or every shelf to make sure customers don't move books around - intentionally or otherwise... there is product to put on the shelves, people to check out, etc. They can't control the actions of every single customer at every moment. The best they can do is fix things that they see are amiss - titles that were moved to the wrong section being one of them.

[deepimpact2]

Originally Posted by texas*princess

I don't know how B&N is staffed in your area, but at every single B&N store I've been to here in the metroplex (and there are a ton), B&N tends to be pretty lean when it comes to staff on the floor.

There is one... MAYBE two cashiers, but they usually have to call up the second person via their intercom if the line gets long, and their employees are VERY scarce around the store. I'm lucky to find one person working there who is randomly walking around to get help finding a specific title.

Even if there are 4 or 5 people on the floor during every shift, it's not like they have the kind of bandwidth to stand guard at every display or every shelf to make sure customers don't move books around - intentionally or otherwise... there is product to put on the shelves, people to check out, etc. They can't control the actions of every single customer at every moment. The best they can do is fix things that they see are amiss - titles that were moved to the wrong section being one of them.

If a display is in an area that is not accessible by customers, then there is no excuse. If I recall, this is one of the display cases that is directly behind the cash registers. Customers don't go back there.

[epchick]

Originally Posted by deepimpact2

If a display is in an area that is not accessible by customers, then there is no excuse. If I recall, this is one of the display cases that is directly behind the cash registers. Customers don't go back there.

And again I say, the article states that customers did have access to that area. So a customer could have gone to put the book there.

You really like to ignore facts, don't you?

[deepimpact2]

Originally Posted by epchick

And again I say, the article states that customers did have access to that area. So a customer could have gone to put the book there.

You really like to ignore facts, don't you?

I'm not the one ignoring facts.

[epchick]

Originally Posted by deepimpact2

I'm not the one ignoring facts.

Really though?

FACT: The area was accessible to customers
---yet you claimed that the article LIED.

FACT: The manager quickly took the book off the shelf, and blocked the area
--yet you claimed that he had an "obvious attitude" about it

[texas*princess]

Originally Posted by deepimpact2

If a display is in an area that is not accessible by customers, then there is no excuse. If I recall, this is one of the display cases that is directly behind the cash registers. Customers don't go back there.

It said the area WAS ACCESSIBLE to customers.