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Just seeing this thread.
I have dealt with a reinstatement before.
There was a member of my chapter who resigned her membership and immediately regretted it and wanted to reinstate. She had to put in a formal request for consideration to the Pi Phi Grand Council to be reinstated. She was denied at that time (she was still in college), but was told there was a possibility she could reinstate later, as an alumna, which I thought was interesting. Obviously that only really pertains to Pi Phi, but in some NPCs, you CAN reinstate.
I do think your situation sounds more like a paperwork snafu. For example, we had one member when I was president who spent a semester studying abroad in the spring. The following fall, she decided not to return to campus and instead to transfer to a different university. She had some minor unpaid bills. We were worried because we contacted her multiple times and did not hear from her, and were concerned that we would have to expel her or something (I can't remember what the final protocol in the situation would have been, but it would have been fairly drastic). Making the matter more complicated, she would have had her badge and (let's just say, hypothetically) if she hadn't been receiving our correspondence asking for the payment, she might never have known that she was leaving Pi Phi in bad status. Luckily, in reality she finally did reply to my email and sent in a payment so she could be an alum in good standing. But you see how these things can happen...
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