I would say that if she has tried contacting chapter members with no luck then 1) contact an advisor (if you know a number) or 2) contact HQ/EO
This question has been brought up, the assumption has been that you didn't go through the pledge period (when you said pinned), but it could also mean you didn't get initiated. If you didn't get initiated, someone from the chapter should really be talking to you about this situation. Heck, if you didn't go through the pledging/new member process, they should be talking to you about this.
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"Courage is not the absence of fear, but the capacity to act despite our fears" John McCain
No one can make you feel inferior without your consent." Eleanor Roosevelt
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