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We just bought two sofas from Haverty's (sorbet stripe in the blue and yellow option.) and have been impressed with their customer service. One of the sofas was apparently dropped by the delivery team. We didn't notice it at the time, but the sofa slants. We found the broken frame when we moved the couch to hang a picture. Haverty's sent someone out, and he determined where the frame is broken. They will be replacing the sofa. However, because of the color selection it's a custom piece and on back order. We can keep the "old" one until the new one comes in.
We've had these two sofas since March, and just discovered the frame being broken last week.
I would definately buy again from Haverty's, because of their customer service. Their furniture isn't cheap, (if you want cheap go to Rooms to Go. They sell total crap.) but they stand by their products.
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“All his life he tried to be a good person. Many times, however, he failed.
For after all, he was only human. He wasn't a dog.”
― Charles M. Schultz
Warning: The above post may be dripping in sarcasm and full of smartassedness.
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