Do you just eat it or send it back?

[NutBrnHair]

Originally Posted by ForeverRoses

My husband and I recently went to a nice (read really f-ing expensive) Steakhouse and when the waiter brought me my food, she asked me to cut into it and then she took out a little flashlight to shine on it. Well I had ordered it medium-rare and as soon as I cut into it, she said that it was NOT medium rare- it was medium well. So she took the plate back and had the kitchen re-make the steak. I would have just eaten it the way it was!

The manager ended up coming over to apologize and he comp'ed our appetizers.

So, no, I don't usually send it back but this time the waiter sent it back for me!

Originally Posted by SthrnZeta

I've NEVER heard of that happening, I hope you tipped her well!

It does happen. The more chances you have to go to nice (dimly lit) restaurants -- you will get the "flashlight treatment" AND the good service from the front of the house that goes along with that.

[Tom Earp]

The servers do just that, serve! They do not cook. Be nice to them as they work thier rears off and be very helpful in most cases. A smile and thank you is a great place to start.

Two things I cannot stand, bad food and poor service!

If it is not right send it back and state why or what is wrong with it.

If the service is bad, do not be bitchy about it, just do not tip well, they do not desearve it!

If the server is great, they get a much bigger tip from me along with a smile and a thank you!

They work for a living just like the rest of us do. Do the job right and the rewards follow!

Originally Posted by NutBrnHair

It does happen. The more chances you have to go to nice (dimly lit) restaurants -- you will get the "flashlight treatment" AND the good service from the front of the house that goes along with that.

I was at Morton's one night for a work-related dinner meeting in the private dining room sponsored by a pharmaceutical company. These things are the best -- not only do I get loads of pens, post-its, and highlighters from this company...they pay for my steak and wine too!

Anyway, I ordered my filet Medium-Rare. When I got it, it was Medium-Well. I hate dry steak. I knew that I wasn't paying for my meal (the Pharma company's credit card was!) so I didn't play diva. Still, the server looked absolutely mortified that my order got screwed up and quickly took it back to the kitchen. He returned 2 minutes later with the GM, who presented me with a $50 gift certificate for my next visit. Not only that, he told the Pharma rep that they'd be comp'ing my meal.

[Benzgirl]

It depends on the definition of "not right".

If they brought me broccoli instead of green beans, I wouldn't send it back. I would bring up the error, not to be mean, but as a "training opportunity" (lingo from work). I would let them know that personally it was not a big deal since I like both veggies.

Now, if you brought be steak instead of chicken (I hate steak), I would send it back. If I ordered something and they put yellow mustard on it without my asking, I also would send it back.

Either way, don't blame the server. They didn't buy the food, they didn't cook the food and they didn't mix your drink. Always treat your servers like royalty, and they will do the same to you. Case in point, a few of us went out for pizza last night, and the waitress kept apologizing for the delay in the kitchen. We told her it was ok since we were in no hurry and taking the time to visit. I saw her talking to her mananger, and he sent appetizers out for us complimentary. We were not expecting the extras, but this was a very nice gesture.

[AlphaFrog]

Originally Posted by Benzgirl

Either way, don't blame the server. They didn't buy the food, they didn't cook the food and they didn't mix your drink. Always treat your servers like royalty, and they will do the same to you. Case in point, a few of us went out for pizza last night, and the waitress kept apologizing for the delay in the kitchen. We told her it was ok since we were in no hurry and taking the time to visit. I saw her talking to her mananger, and he sent appetizers out for us complimentary. We were not expecting the extras, but this was a very nice gesture.

I waitressed for a short time at a restaurant that was horribly slow at getting food out - especially on Saturday night. I had a table of younger girls (low 20's) come in, and I warned them that it was going to be a pretty long wait. I checked on them constantly, and I kept their drinks filled, and them updated how long the wait was going to be. They ended up leaving me a $20 for about $30 of food.

the majority of the time whatever i ordered turns out good. There has been a few instances that it has happened and if your polite and nice about it then it turns out well. The times i had sent it back it turned out correct. Though there have been times with friends who send it back and they have gotten snotty attitudes from the server