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your explanation seems a little cryptic, so i may not be able to give you a definative answer, but here goes:
it would seem to me that if you are an initiated member, no matter what you are inquiring about, that your national office should at the least be able to say"your situation is under review at present, and we will have to get back to you."
if you have not been initiated, they may not have your name in their system.
hope this helps.
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