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We used to get alot of problems with PNMs when their friends got cut from a chapter and they didn't. Its a hard situation to handle and thats always a good question to have an answer ready for!
Also, we had a counselor come from our mental health service that talked about how to deal with the girls "dumping" their problems on us, how to counsel being while being neutral and positive, certain red flags to look for, who to contact in case of a psychological emergency etc. While I think this was a little dry at the time, it was important for us to hear. That year we did have a girl completely lose it in the middle of our student center when she didn't get invited back to preference for a certain chapter. She was screaming at her rho chi and yelling profanities about all sorority women, etc. Since classes were not in session her voice and anger echoed in the entire building. Security ended up showing up but also one of the rho chis called mental health services.
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