Quote:
Originally Posted by jon1856
Not sure if United does this, but several airline now charge you if you use a real person over their web site.
And as I found out just the other week, some are now charging you to use curb side check in. Even with e-tickets.
However if you do have e-tickets and you checked in/confirmed on-line, some have free self-serve baggage inside.
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United does have a $5 non-refundable service fee if you call a reservations center. Not sure if they've since upped the price.
Even though I wasn't technically part of the Reservations team, we were all trained to take calls in the event the call center got slammed. I don't know how many times I helped a customer build an itinerary and as I'm about 3/4ths done with the PNR and I'm reviewing the fares and fees, they get pissy over the $5 and end up hanging up because they didn't know about the no-service fee if you booked online.
It happened all the time. If you got a really evil RSSR and you totally pissed them off, they'd purposely go into system and hold enough space in that fare class for a few minutes, so when the customer went online to build the same itinerary, they'd have no choice but to choose space in the next higher fare class.
Whenever I fly, I check in online as soon as it hits 24 hours before my flight. I'm really anal about my seats and don't want to risk losing them. I only fly Continental and Hawaiian these days, and Continental has a convenient bag drop for online check-ins. I'm Premier on Hawaiian so everything's pretty much convenient.
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