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My cousin, who is getting married here (and paying a lot for the wedding) told us to talk to a certain lady at the desk and she was very accommodating. She sent someone up to move our bags to our new room. The room is clean although I just noticed a questionable stain on one of the comforters... ew. Free internet access, so I can't complain. It was just an inconvenience to have them lie to us when we had booked our reservation over a month ago. I forgot to add that they also had our reservation screwed up so it's a good thing we called to confirm. They had ours mixed up with my brother's and the days were screwed up.
You'd think with such a popular name, they'd have their hotels' shit together.
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KLTC
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