TGI Freaking Sucks...

[PM_Mama00]

That's horrendous that this happened to you. My family owns a non-chain Italian restaurant and we would NEVER treat customers like that.

I'll probably get flamed for this, but if you know ANYONE that lives in my area and has eaten at this particular Friday's, they'll tell you the exact same thing. The staff is pretty much all minorities. Most of the time when we go there, we are one of the few white people in the restaurant. We've had horrible service everytime we've gone. One time my friend got a whole margarita spilled on her by the waitress and she only said sorry and didn't offer to comp anything or do anything about it. Anyways back to the minority part.... we went there one night and got quoted about 45 minutes for a table. Ok fine. We had 5 people on a Friday night so no big deal. A group of about 5 or so African American females came in, got quoted the same time, and got seated not long after, while we still waiting beyond our quoted time. We finally get seated and are really nice to our waitress, because it's not her fault that the hostesses screwed us over. She brings over our silverware and instead of placing the silverware down she pretty much throws it down, including a knife which almost fell into my friend's lap. We were appalled at this point. Our food came out late and wrong, and she totally forgot to put in my whole order. Mind you this whole time we are still being nice because we were afraid she would spit in our food or something at this point. We sat through the horrible service, while the African Americans sitting at the tables on either side of us received awesome service from the same waitress. Any time I've gone to this restaurant, it's always the same. (we still went there because at this time we had no food on campus due to remodeling and it was the closest thing) I've heard similiar things from other friends about the way they were treated.

These stores need to all be shut down.

[teena]

Originally Posted by PM_Mama00

That's horrendous that this happened to you. My family owns a non-chain Italian restaurant and we would NEVER treat customers like that.

I'll probably get flamed for this, but if you know ANYONE that lives in my area and has eaten at this particular Friday's, they'll tell you the exact same thing. The staff is pretty much all minorities. Most of the time when we go there, we are one of the few white people in the restaurant. We've had horrible service everytime we've gone. One time my friend got a whole margarita spilled on her by the waitress and she only said sorry and didn't offer to comp anything or do anything about it. Anyways back to the minority part.... we went there one night and got quoted about 45 minutes for a table. Ok fine. We had 5 people on a Friday night so no big deal. A group of about 5 or so African American females came in, got quoted the same time, and got seated not long after, while we still waiting beyond our quoted time. We finally get seated and are really nice to our waitress, because it's not her fault that the hostesses screwed us over. She brings over our silverware and instead of placing the silverware down she pretty much throws it down, including a knife which almost fell into my friend's lap. We were appalled at this point. Our food came out late and wrong, and she totally forgot to put in my whole order. Mind you this whole time we are still being nice because we were afraid she would spit in our food or something at this point. We sat through the horrible service, while the African Americans sitting at the tables on either side of us received awesome service from the same waitress. Any time I've gone to this restaurant, it's always the same. (we still went there because at this time we had no food on campus due to remodeling and it was the closest thing) I've heard similiar things from other friends about the way they were treated.

These stores need to all be shut down.

Its not cute when the tables turn, is it?

[PM_Mama00]

Originally Posted by teena

Its not cute when the tables turn, is it?

Never said it was either way. People are spending money at your establishment. No matter who they are they deserve to be treated with respect if you plan to get a tip from them.

[EtaPhiZTA]

I am so sorry to hear what a terrible experience your family had. I agree with what many of the others have already said about re-contacting the General Manager as well as boycotting the restaurant. I, for one, will not be going to any TGIFriday anytime soon!

[AlexMack]

Originally Posted by teena

Its not cute when the tables turn, is it?

It's not cute period. I would never treat any customer like that.

AXO Alum, I hope you do make a big stink about this. This isn't acceptable at all.

[tinydancer]

AXO Alum, this is just horrible. I think you should raise holy hell - maybe call a local tv station. Sometimes they will run a story like this.

[Kevin]

Originally Posted by teena

Its not cute when the tables turn, is it?

Explain.

[ZTAngel]

My sister went to a TGI in Coral Springs, FL years ago. She paid for her meal by credit card and left the tip in cash. When I do that, I usually write the word "cash" in the tip line. She was still in high school so she was naive and left the line blank. The server went ahead and put $20 in the tip line (if I remember correctly...it was an incredibly large amount though). Her bill had only come to $10. That's a hell of a tip. When my parents got the credit card statement (my sister used their credit card), my parents were livid. They called the restaurant manager. The server was fired and my sister was given $50 in gift certificates. At least they took care of the problem but it still says a lot about the type of people the company hires.

I've never been impressed with the service when I've dined there unless I was seated at a table where I knew the server. This happened frequently when I was back in college. My server friends would "forget" to include some of our drinks or appetizers on the bill.

I haven't been to a TGI in years. There isn't one by my house and the food isn't good enough that I'm willing to make the drive.

[Alpha Sig Scott]

For General Info
1-800-FRIDAYS, Option 1

Guest Relations
T.G.I. Friday's
4201 Marsh Lane
Carrollton, TX 75007

http://www.tgifridays.com/contact/contactform.cfm


For those of you who would like to contact TGIF on behalf of AXO Alum moms disgraceful treatment.