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That's HORRIBLE. It made me think of this tip I read in a magazine recently. An older gentleman was giving advice on what to do when you're treated poorly by a store. His story was about tires or something. The company had ripped off his wife, so he went out and found coupons for the store's competitors. He took the coupons, made copies of them and attached some money to each coupon ($5 or $10).
He went back to the store and went to the manager to let him know that if the store didn't fix the problem, he'd start handing out the coupons to anyone walking up to the door. The store would have lost a great deal of money so the manager relented.
In your case, if it were me, I'd let the store manager know that you're going to the media with your story. It really is that serious.
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