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If there is not a paper trail, you may have to take what the advisor offered. You may have all the documentation in the world as to what you spent, but if you don't have anything in writing to say that they agreed to pay the sum you are requesting, a collection agency won't help. Collection agencies require as much documentation as small claims court (at least they did when I was a financial advisor). A copy of an email *may* be sufficient but verbal agreements are worthless. A registration form, if properly worded (making it a contract), would be helpful if signed by the appropriate person. Here you'd be getting into organizational policy but when money is involved, some groups have rules stating who can sign a contract, and commit the group to paying money.
YOur campus Greek Advisor would be of more help than the national organization. Truthfully, the threat of word getting out to other fraternities that XYZ skated out of a financial agreement is likely to be more powerful in this case.
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