As purchasing chair for my chapter, I urge you all to use small, local screenprinters for chapter orders. They are cheaper, friendlier, faster, more reliable, and they actually care about your individual order. Also, you can go in and see the quality of their work.
I have had nothing but grief when dealing with larger screenprinters who are supposed to be "Greek-friendly" (aka - Greek 101 & Greek Lifestyles to name a few).
I am so sorry to hear about your situation and I hope that everything works out!
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AGD
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