Sprint hangs up on a 1000 callers

[DaemonSeid]

Now...you know...it's not even so much that they are doing this...but will this set a standard among customer service lines to deny service to high maintenence callers?

It's bad also that Sprint has probably the worst customer service out of most mobile carriers. (and sadly enough...I am one of their customers....)


Phone firm drops frequent callers

Sprint Nextel says the callers were making "unreasonable requests"
The US number three mobile operator Sprint Nextel has dropped 1,000 customers who phoned its customer service lines too often.
The company sent letters to the customers saying their service agreements had been terminated.

They were given 30 days to transfer their numbers to other providers.

Sprint said that the customers concerned had been calling its help lines an average of between 40 and 50 times per month.

http://news.bbc.co.uk/2/hi/business/6288054.stm

[_Lisa_]

Having worked in an inbound callcenter before & heard some really stupid reasons for calling in, I think I might just switch to Sprint to support this idea.

Do you know how many times I would get calls from people who just wanted to chat with someone? "My grandson sent me this printer, and he is in Iraq now, fighting for this country while he has got a pregnant wife waiting for him here & we thought it was going to be a boy but the doctor said its a girl and now I'm going to be a great grandmother and I think I will go make some cookies now..." blah blah blah

[OneTimeSBX]

i think a better solution is to do like the banks do...let you have a certain # per month/billing cycle and then charge per call. that way you can keep the customer, and still put a curb to their constant annoying unneccessary calls...

i have also worked inbound call centers and know how it is. the ten minutes you spend on the phone with me blabbing about your life costs me money.

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

[DaemonSeid]

Originally Posted by OneTimeSBX

i think a better solution is to do like the banks do...let you have a certain # per month/billing cycle and then charge per call. that way you can keep the customer, and still put a curb to their constant annoying unneccessary calls...

i have also worked inbound call centers and know how it is. the ten minutes you spend on the phone with me blabbing about your life costs me money.

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

u know what...others may see this as a way to get out of thier contract w/o having to pay.....hmmm.....let me call then now and 4 more times before 6pm today...hahahahaha

[_Lisa_]

Originally Posted by DaemonSeid

u know what...others may see this as a way to get out of thier contract w/o having to pay.....hmmm.....let me call then now and 4 more times before 6pm today...hahahahaha

The agents themselves probably don't have permission to release individual callers from their contracts just because they're annoyed-its probably done strictly from a report that management runs. So you go on & call away, but I say they won't release any more people for awhile now.

[OneTimeSBX]

and forgive me if this sounds mean, but since they started outsourcing, i have to call multiple times to get issues resolved! i cant understand Linda from India (and why do they give them american names? lol!)

[AlphaFrog]

Originally Posted by OneTimeSBX

then again, Sprint/Nextel is notoriously trifling. i have had to call 6 or 7 times in a week to solve a simple problem...

No kidding. I kept receiving inappropriate text msgs on my work Nextel, and I called several times to tell them to get rid of texts all together. They told me it would take my voicemail with it, which is fine, because I use the two-way radio 99% of the time anyway. Anyway, 2 months later, I was still getting the text msgs, and they kept telling me that it was impossible, because they had disabled the ability to receive them on my phone...however, the obviously didn't disable their ability to charge me for them....