I Work(ed) in Retail, and Now I Understand...

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So I will probably repeat some, I skimmed most of the pages but will probably miss a few:

People are really trusting of others with their children. A lady full on handed me her infant when she went into a dressing room.

Normally we gave women with children (mainly those with strollers) the larger handicap room. Instead this women left her sleeping kid outside of it with no one watching.

Some people really don't watch their children/don't care that they just tore down posters from the ceilings/messed up three stacks of folded clothing/almost got smashed by a mannequin. Literally saved a child from a falling mannequin because he pushed a leg after I had warned both the father and the kid about it.

People steal a ridiculous amount of things. There is nothing quite like closing and finding sensors hidden all over or working in the dressing room and finding a ton too.

People cannot read. Be it how to use a coupon (no you can't combine them, it says so on the coupon and not in small writing.) or what sizes are.

Many sales people don't know what sales are going on because they change so frequently and managers will sometimes forget to tell all of them. Also they may not know that this one shirt in a large store happened to have a sign above it saying there was a sale on it while the computer disagrees.

Computers/cash registers suck and mess up a lot. The sales person is not necessarily the person at fault.

Present the coupons before actually paying. If you have done everything and then go OH I have a coupon, the transaction will be voided.

Try to be ready at the cash register. There is nothing quite like "oh I love that shirt I'm going to try it on while you ring all of this up!" and there is a huge line. Somehow, trying on one shirt always seems to take forever.

If we offer you other things to try on, it may be because the we are required to and wouldn't push it on you. That also may be why some items in your dressing room are not things you picked out.

The return policy can't be changed. Seriously. I can't make exceptions. After 90 days your stuck with it, even if you are from BFE and couldn't make it in.**

**story: A woman came in about ten minutes before closing with a return. Thats fine whatever. She went to go find things to buy/exchange. Also fine. Until you realize that she doesn't have receipts and her transaction isn't in the system. Also since these items are old, most of them are on clearance so she will get little in return. She gets back from finding things for me to tell her the bad news. She is understanding about it. Manager gets involved and is talking to her. I am told to continue checking her out since she had about 8 transactions. The last one is about 6 months out while we only have a 90 day return policy. She then gets huffy and asks me to make an exception. She lives four hours away and couldn't make it in. Ignore the fact that she skipped two other locations to get to my store. Also ignore that her other transactions were made after the out-of-date one. She throws a hissy fit and everyone in the store, customers, managers, and myself, are all "low class bitches who are stealing her hard earned money!"


There are so many stories... Ugh.

I will always resize things as i go through stores. If I am going through trying to find my size and things are obviously out of order, I can just as easily resize things. Oh also, I may not put things back exactly right (folding, hanging etc as stores are specific) I will turn it right side out and buttoned. I never understood why people would hang thing inside out.