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He's my new hero. Working in the service industry can suck and I believe in always trying your best to be polite to everyone, but some customers/clients need to go to hell.
I've only had one outburst. While working in a restaurant I had a customer berate me and the rest of the staff for, as far as I could tell, being alive and in the same vicinity as she. The last straw was when I told her we were out of a certain smoothie ingredient, so I wouldn't be able to make the flavor she wanted. This angered her so that she expressed her feelings by telling me that I was a "little fucking bitch" and that she thought we (I assume "we" was the staff, but considering her attitude towards human kind in general she could've meant everyone that wasn't her) should all go "fuck ourselves" for not making sure to keep all of our ingredients stocked and that she should get a free smoothie in a different flavor since she couldn't get her favorite one. I told her I apologized, but that we could not serve her because every breath she took was a waste of oxygen, and also because she was a rancid stain and health codes prohibited those.
Fortunately it was a family owned business and since several people backed me up on her behavior and words I didn't lose my job. She actually tried to come back the next week. She was told to leave and that the police would be called if she ever came back.
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