Outsourcing to India-grrrrr

[33girl]

Originally Posted by PM_Mama00

These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

[honeychile]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

Exactly. I've always been able to understand dialects, as long as I can remember. If I can't understand someone, there's really something wrong, and it's not my ear. It IS common sense to make sure that "John" can be understood by his customers.

As to the hospital scenario, a client of mine was being ignored by her nurses while in the hospital. After an hour of odd treatment, she made a call, and a nurse came in, laughing. "You called the police on us, did you?" I really admired her ingenuity!

[PM_Mama00]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

I totally agree with you here.

[tld221]

Originally Posted by Dionysus

I think there may be a little bit of truth to that

When I was in undergrad, whenever I signed up for classes, I tried to pick classes that were taught by instructors who had "American" names. I once picked an 8am class over an 11am class because the latter was taught by a foreigner. I'm not a racist, but I do not have the patience to put up with the communication difficulties.

seriously! it was such a crapshoot with the science and math classes! i registered for calculus 2 (which is hard enough as it is, never mind with an accent) for a professor with a seemingly American name... what i got was a Russian accent with a lisp.

how i managed to get a B in that class...sheesh.

Originally Posted by 33girl

If she gets a call from someone in Indiana, PA she'll probably stab herself in the eye.

Or how about New York, NY?

[carnation]

The "pixie dust" sent us a polo with neither name nor pirate insignia. Disney realized it right before the shirt arrived and warned us to expect it and said, "Just give it to charity!" They still claim that the correct shirt will arrive today.