Outsourcing to India-grrrrr

[33girl]

Originally Posted by PM_Mama00

These were my thoughts too. Also, Human Resources cannot discriminate against things like accents. Unfortunately bad apples slip through the cracks but they can't just say "Hey yeah sorry we can't understand you even though you know what you're doing".

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

[honeychile]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

Exactly. I've always been able to understand dialects, as long as I can remember. If I can't understand someone, there's really something wrong, and it's not my ear. It IS common sense to make sure that "John" can be understood by his customers.

As to the hospital scenario, a client of mine was being ignored by her nurses while in the hospital. After an hour of odd treatment, she made a call, and a nurse came in, laughing. "You called the police on us, did you?" I really admired her ingenuity!

[PM_Mama00]

Originally Posted by 33girl

An accent is one thing. Inability to do your job and communicate with patients/customers is quite another. If a person is deaf you wouldn't hire them to be a bus driver...that's not discrimination, that's common sense.

I totally agree with you here.