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What are the questions you're asking them when you call?
Did you tell anyone at your chapter or HQ when you decided not to return to school? They may be annoyed if you diappeared without notice; they may have not known whether they needed to change your status to alumna/alumnus.
It is also possible that your chapter did not send in all of your paperwork, though I don't think you could have gotten a badge without it all in. You do have a badge, right?
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Gamma Phi Beta
Love. Labor. Learning. Loyalty.
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