Quote:
Originally Posted by _Lisa_
I think this is what it seems like, but I don't think that is the intention especially on the agent level. Maybe the management of the company sees the benefits of trying to "trick" the customer, but it also helps the customer to remember who they spoke to for the next time they call in, or it helps them feel like they can communicate with the agent a bit better because they know how to say their name. Amaranath, Srikanth, Sridhar, Amit, Anil, Balaji, Hema, Shunmugam, & Jitender would rather spend more time helping the customer with the problem then trying to tell the customer how to spell or say their name.
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I'm probably not going to say their name, unless they do something to piss me off, and in that case I'm going to ask for a spelling to write it down anyway. Hell, I know half the born and raised in America people can't spell my name (first OR last).
Everyone knows outsourcing to India & other places is happening, to pretend otherwise doesn't help the company.
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