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I have Verizon. I remember having them in 98 before they were Verizon and did they suck! I actually have no problems with them now. The only time I drop a call is when I'm at a place that just doesn't get great reception (like my parents house because they live near a mountain).
I've never really had customer service issues either. Whenever I've had to call about a bill, they have patiently explained the charges to me. Sometimes I'm right and they immediately credit my account, but most of the time I was just confused on what I was being charged and once it was explained I was like "oh okay".
I've also never had a problem getting a replacement phone. I have a pink Razr. I have insurance on it, so I just have to call Verizon and then they transfer me to Insurion (the insurance company) and I report the phone. (I've had to do it twice now, once it was stolen the second it was damaged). I only have to pay a $50.00 fee to replace the phone with the insurance.
I just really like Verizon. When I went on a cruise and my Ipod was stolen (from a Jiffy Lube no leass, right from the car) two days prior, I was still able to get service and make a call from Puerto Vallarta (to report the theft). Paying the roaming fees was definately better than making a $9.00 a minute call from the ship.
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"Courage is not the absence of fear, but the capacity to act despite our fears" John McCain
No one can make you feel inferior without your consent." Eleanor Roosevelt
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