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That's horrendous that this happened to you. My family owns a non-chain Italian restaurant and we would NEVER treat customers like that.
I'll probably get flamed for this, but if you know ANYONE that lives in my area and has eaten at this particular Friday's, they'll tell you the exact same thing. The staff is pretty much all minorities. Most of the time when we go there, we are one of the few white people in the restaurant. We've had horrible service everytime we've gone. One time my friend got a whole margarita spilled on her by the waitress and she only said sorry and didn't offer to comp anything or do anything about it. Anyways back to the minority part.... we went there one night and got quoted about 45 minutes for a table. Ok fine. We had 5 people on a Friday night so no big deal. A group of about 5 or so African American females came in, got quoted the same time, and got seated not long after, while we still waiting beyond our quoted time. We finally get seated and are really nice to our waitress, because it's not her fault that the hostesses screwed us over. She brings over our silverware and instead of placing the silverware down she pretty much throws it down, including a knife which almost fell into my friend's lap. We were appalled at this point. Our food came out late and wrong, and she totally forgot to put in my whole order. Mind you this whole time we are still being nice because we were afraid she would spit in our food or something at this point. We sat through the horrible service, while the African Americans sitting at the tables on either side of us received awesome service from the same waitress. Any time I've gone to this restaurant, it's always the same. (we still went there because at this time we had no food on campus due to remodeling and it was the closest thing) I've heard similiar things from other friends about the way they were treated.
These stores need to all be shut down.
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