TGI Freaking Sucks...

GeekyPenguin · #1 03-05-2007, 02:45 AM

That's CRAP. Here's what I would do:

1) Call the corporate manager and give him one last change to make it right. He gets 24 hours. If he doesn't...
2) Call the customer service department and tell them you're going to the press.
3) Call the local store and tell them you're going to the press.
4) Email it in to consumerist.com
5) Call the BBB and complain
6) Call the local paper and complain
7) Write a letter to the local editor
8) Let everyone know - friends, sorority sisters, your pastor - send an email to your entire address book and copy the corporate manager.

Kevin · #2 03-05-2007, 04:23 AM

The tgifsucks.com domain name is available, FYI.

lilbay77 · #3 03-05-2007, 08:41 AM

Quote:

Originally Posted by preciousjeni

In your case, if it were me, I'd let the store manager know that you're going to the media with your story. It really is that serious.

Quote:

Originally Posted by GeekyPenguin

That's CRAP. Here's what I would do:

1) Call the corporate manager and give him one last change to make it right. He gets 24 hours. If he doesn't...
2) Call the customer service department and tell them you're going to the press.
3) Call the local store and tell them you're going to the press.
4) Email it in to consumerist.com
5) Call the BBB and complain
6) Call the local paper and complain
7) Write a letter to the local editor
8) Let everyone know - friends, sorority sisters, your pastor - send an email to your entire address book and copy the corporate manager.

^^^^^
Great Advice!

RU OX Alum · #4 03-05-2007, 10:55 AM

yeah, chain restuarants treat their own people like crap, once you eat they do not care if you come back because someone else will. Likewise, one "store" closes, they open another.

teena · #5 03-05-2007, 11:36 AM

This is truly awful. Please keep up updated

Alpha Sig Scott · #6 03-05-2007, 01:19 PM

Quote:

Originally Posted by teena

This is truly awful. Please keep up updated

Agreed. I certatinly know how you feel. My mom had breast cancer and if this had happened to me I would have taken it to the press. Put the screws to TGIF and call your local paper.

AlphaFrog · #7 03-05-2007, 01:46 PM

Quote:

Originally Posted by RU OX Alum

yeah, chain restuarants treat their own people like crap, once you eat they do not care if you come back because someone else will. Likewise, one "store" closes, they open another.

Not all chain restaurants. Bob Evans allows their employees to comp ANYTHING, even up to the entire bill to satisfy the customer, and I can't believe TGIFridays wouldn't do the same. They're stupid, that's a great way to loose customers (and they may have just lost hundreds of GC people).

Drolefille · #8 03-05-2007, 01:53 PM

Oh, the manager should have the power to give them their meal for free. I worked at an O'Charleys and they can comp basically whatever they want (now how they answer to the restaurant manager/owner is something I don't know)

Either TGIF sucks from the top down or that particular franchise LOSES.

RU OX Alum · #9 03-05-2007, 02:06 PM

Quote:

Originally Posted by AlphaFrog

Not all chain restaurants. Bob Evans allows their employees to comp ANYTHING, even up to the entire bill to satisfy the customer, and I can't believe TGIFridays wouldn't do the same. They're stupid, that's a great way to loose customers (and they may have just lost hundreds of GC people).

A restaurant I worked at did the same. And then they fired the manager for comping too much.

Also, what if they had brought them two soups that they did not order, just a simple mistake? The manager would go to the system terminal and take the soups "off" the ticket (usually putting it on a common "mess up ticket" to be deleted/acounted for at the end of the night/shift). Now, if the manager in question wanted to, he could have done that with their meal. He didn't want to. Why didn't he want to? Well, he's either a prick or works for pricks, of whom he is afraid.

OleMissGlitter · #10 03-05-2007, 02:33 PM

Yes TGIF's service and food has declined I think in the past 10 years. I mean they closed their store in Metairie, LA (suburb of New Orleans) pre-Katrina because it was struggling. And according to their website they have no locations in Louisiana anymore. The one in Memphis off of Beale Street is completing disgusting. I went there this past Spring before I went to chaperone the AOII Spring Formal at the Redbirds Stadium. Let's just put it this way, we cancelled our main course because the appetizers were less than desirable and left early.

My sister who lives in FL also had a problem with service at one lately and my parents actually had problems with the one in Gulfport, MS two weekends ago...and to think I use to LOVE their potato skins as a meal!

I'm sorry they were so rude and inconsiderate to you.

Kevin · #11 03-05-2007, 02:51 PM

I quit going when they stopped having trivia there.

honeychile · #12 03-06-2007, 02:38 PM

Quote:

Originally Posted by GeekyPenguin

That's CRAP. Here's what I would do:

1) Call the corporate manager and give him one last change to make it right. He gets 24 hours. If he doesn't...
2) Call the customer service department and tell them you're going to the press.
3) Call the local store and tell them you're going to the press.
4) Email it in to consumerist.com
5) Call the BBB and complain
6) Call the local paper and complain
7) Write a letter to the local editor
8) Let everyone know - friends, sorority sisters, your pastor - send an email to your entire address book and copy the corporate manager.

I completely agree. While nobody should be treated as poorly as you all were, the elderly & infirm are due special consideration, IMHO.

Let me add a few other outlets:
9) I would gladly put this on four other message boards I use; I'm sure others here use other message boards and would post this there, too. If you go this route, have people tell you which boards they've posted on, so you can tell the Corporate Manager where to look.
10) Write to your governmental officials - this is basically "bait and switch", since you were advised to go to that particular TGI Fridays.
11) Write to the Social Services Department of the hospital where your father is being treated.
12) Write to the local Ronald McDonald House(s). These people are going through the same thing, only they're from out of town - they need to know that they will be ripped off by TGI Fridays.
13) Ditto Gilda's Club and any other support groups.
14) Try to keep track of ALL of the places you've contacted, so it gets back to the Corporate Manager.

and most of all:
15) Remember that you have many, many friends who are going to stand firmly behind you! USE that power!
(((((((((((((((AXO Alum))))))))))))))

Just say the word, and I'll pass this along.

ZTABullwinkle · #13 03-06-2007, 03:51 PM

After readin this thread, I can safely say that any desire I had to eat at TGI Fridays is no GONE! I am so sorry to hear about this. Believe me, consider the word passed on to my friends and family!

AXO Alum · #14 03-06-2007, 05:35 PM

Wow - I cannot believe how many people have responded to this with some great advice (and thanks for posting that info, Alpha Sig Scott!!) - I really just thought I would rant, but I am THRILLED to see that so many people agree that we were treated unfairly.

Thank you - seriously - everyone for helping me spread the word about TGIF. I wish I could say which restaurant we were at, but due to cyber stalkers, I am afraid to post even that info b/c I don't know who will start trying to figure out my location (although the majority of GCers know, there are a few that I don't want to ever know my location!).

And YES, honey - spread the word to all your MB's about this for me