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Just to throw in from experience as an advisor, the awkward call avoids a lot of hurt feelings on the part of alumnae. Sometimes the national sorority requirements are lower than the chapter or campus requirements, and in that case it is better to release the legacy.
I do think - in a chapter that had fewer legacies than some, it was helpful to be able to ask the chapter women to allow the legacy to decide whether she wanted to pledge or not if she didn't "fit" with the chapter, by saying that we did not want to disappoint their mom or sister. We usually reminded them about how would they feel if it was their sister going through. We also got some really great women that were shy during recruitment but awesome sisters.
In the chapter that had more legacies than quota (number of chapters was large but quota was low (@24) and it was an old well-regarded chapter), girls going in had an idea that a legacy was an added plus but not a sure thing.
You also have to consider that different NPC groups have different standards of what constitutes a legacy. Some recognize cousins or aunts and some only sisters and mothers. It would not hurt for the NPC groups on campus to put out a statement to the PNMs that defined this ahead of time.
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