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deepimpact, we get that you're upset. Someone obviously did this intentionally, and it was wrong. I'm upset (probably in a minor way compared to you), but yes, it's still sad and it shouldn't be done.
However... no one knows who did this. If an employee was caught, whether it was a stupid 16-year-old high school kid or the owner of all of B&N, I would hope they would be reprimanded for it in some way. But the fact remains... it could have been a customer, it could have been one employee who was just stupid and ignorant, it could have been your mom, but you can't punish one of the largest national book stores for something that can't be directly linked to B&N, or anyone working for them.
Therefore, a discussion about whether B&N should do something about this is moot. It is still your right to be upset (in general), but you can't direct your anger toward anyone when you don't know who did it.
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