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i'm sorry to hear you all went through that. it sounds like a bad manager. the chain has gone downhill over the past years, but my experience has been mixed. some are really good and others are a MESS.
In addition to the BBB, i'd take this up with TGI Friday's corporate office and also post something on PlanetFeedback.com.
The Office of the Attorney General for your state should have a consumer protection division. File a complaint with them as well!
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Ratchet begins at home.
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