Quote:
Originally Posted by MzDoctaKay
OK....I'm trying to understand two things:
1. Why did the airline give them three tickets to fly anywhere they wanted to AFTER reimbursing them their ticket money?
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I agree with 33, the airline did it to save face. When people get denied boarding compensation (generally when the flight's oversold), they usually don't get their entire trip reiumbursed. The family lucked out.
Mom should have known that no, her 3 year old cannot be considered a "lap child". In my experience with the airline industry, parents are asked if they're traveling with a child. If so, they are asked for child's age. Depending on how young they are, children are usually placed next to the window if it's a 2 seater, or in the middle if it's a 3 seater. They are almost always never seated next to the aisle.
AirTran handled this situation the best way, IMO.
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