AT&T buys T-Mobile

BluPhire · #1 03-20-2011, 04:05 PM

And all T-mobile users groan.

http://www.pcmag.com/article2/0,2817,2382267,00.asp

ms_gwyn · #2 03-20-2011, 04:19 PM

yep, I'm not happy and I was coming to post this...I really really dislike like ATT for their capping my DSL usage and now this...grrrrrr

pshsx1 · #3 03-21-2011, 01:51 AM

I am not excited in the least.

Quote:

From a customer service perspective, make no mistake, AT&T will subsume T-Mobile. The merged carrier will not have T-Mobile's friendliness, nimbleness, or level of customer service. Just like in the horrifying Sprint-Nextel mess or during the long, slow, grinding AT&T/Cingular merger, the merged carrier will sink to the minimum customer service level of its parts.

This is what I hate the most... I LOVE T-Mobile's customer service... I see that being the first thing to dive off the cliff.

PeppyGPhiB · #4 03-21-2011, 02:09 AM

This is pretty much disasterous in Seattle, for a multitude of reasons. T-Mobile headquarters are here, and my office is home to its ad agency of many years. Another firm in town does T-Mobile's PR. So many, many people will lose their jobs.

Ch2tf · #5 03-21-2011, 11:52 AM

Quote:

Originally Posted by PeppyGPhiB

This is pretty much disasterous in Seattle, for a multitude of reasons. T-Mobile headquarters are here, and my office is home to its ad agency of many years. Another firm in town does T-Mobile's PR. So many, many people will lose their jobs.

This does suck

Senusret I · #6 03-21-2011, 10:46 AM

THIS SUCKS.

Ch2tf · #7 03-21-2011, 11:50 AM

As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

knight_shadow · #8 03-21-2011, 11:57 AM

Quote:

Originally Posted by Ch2tf

As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

I agree. I never had issues with AT+T customer service (also during the Cingular transition). I would still be with the company if I didn't get a voice/data discount for Sprint.

Ghostwriter · #9 03-21-2011, 12:14 PM

The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

knight_shadow · #10 03-21-2011, 12:19 PM

Quote:

Originally Posted by Ghostwriter

The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

I never had any issues with AT+T dropping calls when I had them. I really only started hearing about issues when the iPhone came out.

Ch2tf · #11 03-21-2011, 03:36 PM

Quote:

Originally Posted by Ghostwriter

The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

I have run the gammut on "types" of phone since I was an AT&T customer. non-smart phones (Nokia, Motorola, flip) and smartphones (blackberry and now iphone) and I have great reception. I can count on *maybe* two hands the number of dropped calls I've had in the last 8 years. I've traveled from coast to coast with AT&T and don't have problems.

Alumiyum · #12 03-22-2011, 12:20 PM

Quote:

Originally Posted by Ghostwriter

The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

I never have dropped calls and my reception is good...occasionally my phone will have trouble placing an outgoing call, but because that doesn't happen after I turn the phone off then on I suspect that isn't AT&T's fault. And their customer service has been great...the only complaints I hear are from customers in Tuscaloosa....on game days it's near impossible for me to make or receive calls when I head to T-Town. And texts are usually delayed.

33girl · #13 03-21-2011, 12:48 PM

Quote:

Originally Posted by Ch2tf

As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

Agreed on this also. I was CLUELESS about plans etc and one of the guys from AT & T went above and beyond to help me out.

The only places I have reception issues are places where everyone has service issues, and I could probably count on one hand the dropped calls I've had in 6 years of being with them.

ComradesTrue · #14 03-21-2011, 01:16 PM

I was a sprint customer for many years due to discounts that we could get with them through my employer.

After leaving the work-force and being seduced by the iPhone I switched to AT&T about 18 months ago. I have never had one issue with them. The staff at the local store are exceptional and the phone service has been great too.

My husband, with verizon thru his work, does have better 3G coverage. I will freely admit that. However, I have had no issues with dropped calls, and I find AT&Ts service to be readily helpful.

No need to groan too loudly. It may not be near as bad as people think to be an AT&T customer. I do feel for those losing jobs though.

preciousjeni · #15 03-21-2011, 04:34 PM

Quote:

Originally Posted by Blondie93

My husband, with verizon thru his work, does have better 3G coverage. I will freely admit that. However, I have had no issues with dropped calls, and I find AT&Ts service to be readily helpful.

I've been with Verizon for 10-11 years and was with Airtouch before that. I hate Verizon and have only stayed with them because they're supposed to have superior coverage.

However, In the past 12+ months, I've had several dropped calls every week. I've contacted customer service and gone into the store. No one can figure out what's going on (supposedly).