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-   -   AT&T buys T-Mobile (https://greekchat.com/gcforums/showthread.php?t=118983)

BluPhire 03-20-2011 04:05 PM

AT&T buys T-Mobile
 
And all T-mobile users groan.

http://www.pcmag.com/article2/0,2817,2382267,00.asp

ms_gwyn 03-20-2011 04:19 PM

yep, I'm not happy and I was coming to post this...I really really dislike like ATT for their capping my DSL usage and now this...grrrrrr

pshsx1 03-21-2011 01:51 AM

I am not excited in the least.

Quote:

From a customer service perspective, make no mistake, AT&T will subsume T-Mobile. The merged carrier will not have T-Mobile's friendliness, nimbleness, or level of customer service. Just like in the horrifying Sprint-Nextel mess or during the long, slow, grinding AT&T/Cingular merger, the merged carrier will sink to the minimum customer service level of its parts.
This is what I hate the most... I LOVE T-Mobile's customer service... I see that being the first thing to dive off the cliff.

PeppyGPhiB 03-21-2011 02:09 AM

This is pretty much disasterous in Seattle, for a multitude of reasons. T-Mobile headquarters are here, and my office is home to its ad agency of many years. Another firm in town does T-Mobile's PR. So many, many people will lose their jobs.

Senusret I 03-21-2011 10:46 AM

THIS SUCKS.

Ch2tf 03-21-2011 11:50 AM

As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

Ch2tf 03-21-2011 11:52 AM

Quote:

Originally Posted by PeppyGPhiB (Post 2040013)
This is pretty much disasterous in Seattle, for a multitude of reasons. T-Mobile headquarters are here, and my office is home to its ad agency of many years. Another firm in town does T-Mobile's PR. So many, many people will lose their jobs.

This does suck :(

knight_shadow 03-21-2011 11:57 AM

Quote:

Originally Posted by Ch2tf (Post 2040072)
As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

I agree. I never had issues with AT+T customer service (also during the Cingular transition). I would still be with the company if I didn't get a voice/data discount for Sprint.

Ghostwriter 03-21-2011 12:14 PM

The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

knight_shadow 03-21-2011 12:19 PM

Quote:

Originally Posted by Ghostwriter (Post 2040080)
The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

I never had any issues with AT+T dropping calls when I had them. I really only started hearing about issues when the iPhone came out.

ms_gwyn 03-21-2011 12:40 PM

I just realized that I have 2 very good friends who work for TMobile....oh man, I hope they weather this storm...

33girl 03-21-2011 12:48 PM

Quote:

Originally Posted by Ch2tf (Post 2040072)
As an AT&T customer I will probably be least affected by the change. As an 8 year customer I have no complaints about customer service. I was with Cingular before AT&T bought them out and the transition was beyond smooth. I have little to no issues with my account and when I do they are handled with ease.

Agreed on this also. I was CLUELESS about plans etc and one of the guys from AT & T went above and beyond to help me out.

The only places I have reception issues are places where everyone has service issues, and I could probably count on one hand the dropped calls I've had in 6 years of being with them.

ComradesTrue 03-21-2011 01:16 PM

I was a sprint customer for many years due to discounts that we could get with them through my employer.

After leaving the work-force and being seduced by the iPhone I switched to AT&T about 18 months ago. I have never had one issue with them. The staff at the local store are exceptional and the phone service has been great too.

My husband, with verizon thru his work, does have better 3G coverage. I will freely admit that. However, I have had no issues with dropped calls, and I find AT&Ts service to be readily helpful.

No need to groan too loudly. It may not be near as bad as people think to be an AT&T customer. I do feel for those losing jobs though.

Ch2tf 03-21-2011 03:36 PM

Quote:

Originally Posted by Ghostwriter (Post 2040080)
The problem with AT&T is that they have such sorry reception and have so many dropped calls. My wife and kids have AT&T and I have Verizon. The difference is night and day. Customer service for both is pretty good but quality of product is completely different. Poor T-Mobile customers. Expect the worse and pray for the best.

I have run the gammut on "types" of phone since I was an AT&T customer. non-smart phones (Nokia, Motorola, flip) and smartphones (blackberry and now iphone) and I have great reception. I can count on *maybe* two hands the number of dropped calls I've had in the last 8 years. I've traveled from coast to coast with AT&T and don't have problems.

AGDee 03-21-2011 04:25 PM

The number of dropped calls and reception issues vary greatly by where you are and whether there are towers near enough to you. I found AT&T extremely annoying when they took over Cingular. I pay my bills online and schedule the payments in advance for the exact due date or pay it on the due date itself. EVERY month, 3 days before my bill was due, AT&T would call and leave a voicemail that my bill was due in 3 days and I had not paid it yet. I found that extremely annoying. Call me the day after it is due and start harassing me, but don't do it before the bill is even due! Grrrrrrr! Really, really ticked me off!


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