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COACH- consumer beware!
Well they say that when you are displeased by something that you tell 10 people. I'm going online to warn people.
I had a COACH purse damaged, so I sent it in (along with $20 bucks) stating the issue. COACH cashed my check and then sent my damaged purse and a letter that essentially states "we ain't fixing it" back to me.
When I called COACH they said that the purse was damaged by someone cutting it (which was not the case) so therefore it wasn't "their problem".
I am completely shocked by COACH. For such a huge company, and especially one that 'stands by their name', they are basically saying 'um your screwed'. When I expressed my distaste and how I'm now out $215.00 (yes that is how much I paid) the representative was like "so".
I have filed a complaint with the BBB but I highly doubt anything will happen.
If anything I intend to pass on for consumers to be wary of COACH, because obviously they do not stand by their products, except when it suits them.
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"Courage is not the absence of fear, but the capacity to act despite our fears" John McCain
No one can make you feel inferior without your consent." Eleanor Roosevelt
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