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Originally Posted by Xylochick216
I've had major beef with Verizon for the past year (don't even get me started), and since I can't call during the day and spend 2 hours on the phone with them, I have to call at night and always get someone I can't understand who also can't understand me. A year later and after many seething letters to Verizon, our problems still aren't fixed. Sometimes I've just flat out told them that I can't understand them and I need to speak to someone with a better grasp of the English language. When you can't understand every other sentence, you can't help me.
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Really? is it verizon wireless or the other services? I have verizon wireless and I have always had great customer service, they even let me postdate a check so I can get my service turned back on (I tend to carry a balance, and then can't pay it until i get paid..)... sure my bill is $100+ but that's my own fault, not theirs lol
Quote:
Originally Posted by carnation
I don't think companies realize how much they're losing by outsourcing--not just money from frustrated customers but also good will. They seem to be taking the word of these people that they speak understandable English.
I'm normally a calm person but when this woman asked me if she could call me by my first name and then used it every 10 words, I was close to a meltdown.
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I HATE THIS. I hate it when people use my name in conversation in general, it really irks me for some reason, and this is the ultimate. It is a surefire way to make me freak the f*ck out.